Parent Complaint/Concern Form
The Board of Trustees (the “Board”) of the Penn Hills Charter School of Entrepreneurship (“Charter School”) welcomes inquiries, suggestions and constructive criticism regarding the Charter School’s programs, personnel, operations and facilities. Any parent/guardian, student, resident or community group shall have the right to present a request, suggestion or complaint. The Board will be responsive to parents/guardians, students, residents or community groups by maintaining an open line of communication and responding promptly to any grievances.
PHCSE encourages students and parents to discuss their concerns and complaints through informal conferences with the appropriate teacher, principal, or other school staff. COMMUNITY/PUBLIC COMPLAINTS POLICY In order to better facilitate your concern or complaint in a thorough and timely manner, please see the information below.
Should the matter not be resolved by the CEO or designee to the complainant’s satisfaction, or is beyond the CEO’s authority, and requires Board action, the CEO or designee shall provide the Board with a complete report.
After reviewing all information relative to the complaint, the Board shall provide the complainant with its written decision within fifteen (15) days of receipt of all such information.